Home > Technical Articles > Additional TroubleShooting for Sending Faxes


Issue: Problems sending faxes long distance or international numbers

Issue: Consistent busy signal when trying to send faxes

Issue: When sending, the program hangs up before the call is answered

Issue: Faxing fails after the first page on multi-page faxes

Issue: When sending a fax, it prints out on the fax machine instead of transmitting






Issue: Problems sending faxes long distance or international numbers

Are you sure the line has long-distance capability? You must check that the line that you are using has long distance, or out-of-state, capability. To do this, plug a regular telephone into the same outlet that the modem is plugged into and attempt to dial the number. BE SURE TO CHECK THIS! Users report several busy signal problems each week, and it very often turns out to be caused by exactly this. If the line is capable of long distance dialing, check the other items described in the following paragraphs.

If you are sure you have long distance capability on the line you are using, please see the article on Problems when faxing long distance or international for more detailed information.

Issue: Consistent busy signal when trying to send faxes

If you receive a busy signal, the modem is reporting to the software that the line is busy. In most cases, it is just exactly what it says it is, and you should wait for the number to become un-busy. However there are exceptions to this, and this article on Busy Signals might help.

Issue: When sending, the program hangs up before the call is answered
This can occur when the other side has an integrated fax machine/answering machine or some other device that prolongs the time to get the two fax devices handshaking.

This problem can also happen when sending international faxes. The faxmodem only waits for a certain amount of time for a connection and then gives up.

  • On the Preferences screen, click the Help With Init Strings button (item # 6).
  • In the Modem Initialization String Helper dialog box, select the check box that says "The Faxmodem frequently hangs up before the faxmodem/fax machine on the other end answers and/or I have problems with international calls".

Tech note: This increases the S7 value for the modem to 120, as in S7=120, meaning 120 seconds.

Issue: Faxing fails after the first page on multi-page faxes
 
This is most likely a configuration issue. Please use the basic setup steps if you have not already.

If you have a US Robotics modem, you can click the Renegotiate Between Pages check box (Item #12) on the Preferences screen. Note that checking this setting causes a two to three second delay between fax pages while sending.

Issue: When sending a fax, it prints out on the fax machine instead of transmitting

This is a rare occurrence that we see with some fax machines.

Some fax machines, particularly the Brother brand, have a feature that would snoop onto the telephone line for a couple of seconds whenever an extension is picked up. It will then listen in for a fax tone. If it hears a fax tone, the fax machine will try to connect to it.

The problem is, when your computer is trying to dial out to send a fax, it is producing a fax tone. And your own fax machine hears the fax tones from your computer and tries to connect with it. The result is your fax machine has connected with your computer's faxmodem and you end up sending a fax to yourself.

This feature in your fax machine needs be turned Off. On the Brother brand fax machines, this feature is called "Easy Receive." It may be called something else in your particular fax machine. Check your fax machine's operating manuals on how to turn this off.