For technical support:
** Note: there may be some delay in responding to support emails
due to recent heart bypass surgery **
Lost your serial number?
If you have technical questions not answered on these web pages
or in the EssentialFax
Help file, please send an email with
your questions to firstname.lastname@example.org
. Be sure to check the EssentialFax FAQ
pages as well - the
most common questions are answered there.
If you are currently using the program and are experiencing
technical problems, two things are required when you send us
an email. In your email:
- Fully describe the problem. If you do not fully describe
the problem, it will be that much more difficult to solve. "It
quit working" does not really help. What part quit working?
What happened just before that? What changes have occurred on
the computer, with your phone line, with your carrier, etc.
- You must include a Configuration Information
report. This can be found on the EssentialFax main menu under
Help. A visual guide to preparing and sending the report can
be found here. This report
sends us a great deal of helpful technical information that
is needed to diagnose complex faxing problems.
Technical support is available during the 30 day
and for 60 days
after the date of purchase. Technical support
is provided by email only
If you have lost your original registration information (name and
serial number) please use our Serial Number Lookup Request
What to expect
See the Version History
page for a complete change log.
Respect and Courtesy
Technical Support will try their best to solve your problem;
but please be aware that, in a certain number of cases, we
are simply unable to get EssentialFax to work with a particular
combination of modem + hardware + software + phone lines + remote
fax. If you have tried all of our standard solutions and
are still unable to either send or receive faxes reliably, the
equipment is possibly just incompatible with EssentialFax.
In this case, we might be unable to suggest anything new for
you to try. This is why we choose to allow a 30 day trial period
where the software is fully functional.
We do NOT provide support for changing from one version of Windows
to another, nor do we provide support for changing computers.
We encourage you to take the full 30 days to fully try EssentialFax
out before purchasing.
We treat others with respect and courtesy. We expect the same
in return. Persons sending emails containing disrespect, personal
slurs or other objectionable content will simply be ignored
as a matter of policy