Home > Technical Articles > Entering your serial number
We have created these screen shots to provide a visual guide to entering your serial number.
STEP 1: Start your copy of EssentialFax. You will see a screen like the one below. It is important to note here that we are talking about the actual EssentialFax program - not the help file or the website:
STEP 2: Locate and click the "Enter Serial Number" command.
You will find this under the program Help menu, found at the top
of the program window:
STEP 3: Enter the name and serial number as sent to you.
The name and serial number must be entered exactly as contained
in the email you received. For instance, if the name in the email
is JOHN SMITH, you must enter exactly that. The program will not
accept "John Smith" or "john smith" or "J. Smith". It is best to
copy and paste these items from the email to the program prompts.
If you must enter it by hand, be aware that the serial number contains
only the letters ABCDEFG and the numbers 0123456789.
STEP 4: Restart EssentialFax. The program must close
down and restart before the new serial number information is registered
and recognized.
If you still are experiencing problems, email sales@essentialfax.com and include the following information:
(1) name of the program (EssentialFax)
(2) version of the program (i.e. EssentialFax version 1.50)
(3) a copy of the email you were sent with the serial number information