> Notes on changing Windows versions or computers
If you are currently using EssentialFax and plan to move to a newer
version of Windows, or a different computer, the following information
may be helpful.
Step 1: Make a Backup copy of the EssentialFax Files.
* If you do not care about your old faxes or phonebook, you
can ignore this step.
This step requires that you are using EssentialFax version 1.75 or above.
find the command "Make a Backup Copy of Your EssentialFax Files"
on the EssentialFax menu, under "Files". This command
copies your EssentialFax faxes
and phonebook to a location you specify (File > Make a Backup
Copy of Your EssentialFax Files).
You can use a USB drive, which
is probably the most convenient these days.
Step 2: Save Your serial number
It is also a good idea to make a copy of the email containing your
*serial number. You can copy and paste this into a text file, and
save it to the same location of your backup. You will need this
to re-register EssentialFax on the new version of Windows and/or
If you have lost your original registration information (name
and serial number) please use our Serial Number Lookup Request
(* note: if you are moving from Windows XP/Vista or Windows
7 to Windows 8 or 10, you will need a new license)
Step 3: Setting up EssentialFax on the new version of Windows
and/or the new computer
You will need to install EssentialFax, not copy it. The
installation program is responsible for setting up the virtual
printer. This cannot be done any other way.
The installation program can always be downloaded from our
Select the correct download for the target version of Windows.
It is important to remember that the registered version of EssentialFax
is the trial version + the serial number. There is no separate
download for a registered version.
Once you have installed EssentialFax, follow the instructions in the email containing your serial number.
Step 4: Importing your EssentialFax faxes and phone book
Now that EssentialFax is installed on the new computer/version
of Windows, start up EssentialFax and click on
(File > Import Faxes and
Phonebook) and select to "Import
You will be asked to locate your old files (what you backed up
in step #1) and then EssentialFax will proceed to import them
into the new location.
(the above requires EssentialFax version 1.75 - there is no
equivalent for older versions, sorry)
Please note that per our policies we simply cannot provide technical
support for upgrading to a new Windows version or for changing
computers. The above is presented
as advice only.